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Job Summary

Company

Chinajob
Location

Shanghai, China
Job Type

Full Time
Salary Range

10,000-15,000 RMB
Number to Recruit

1
Job Reference Code

J2500414

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Apply Now

Customer Service

Chinajob

Shanghai, China

About Company:

The world of retail will change more in the next five years than it has change in the past 100. Magnificat is an integrated services provider that accelerates your ability to understand and operate in the Asia market. Solutions for Entry & Growth. With the expertise of in-house specialists in market research & consulting, design, corporate formation combined with the management of HR, we provide the tools and support needed so you can focus on making your Asia business a success.

Founded by Alessio Sghinolfi, Magnificat HK is a global research and consulting firm specializing in the study of human behaviour in retail, service, home and online business. We study where products, people and services meet. We are in the business of generating results, not just data.

OUR MISSION IS STUDY, PLAN AND DEVELOP IDEAS

TAYLOR MADE EACH PROJECT IS OUR RULES

In synergy with the objectives of our clients will be essential to create a unique development plan. Our goal is propose in the various markets with an image and a service to the level at the brand we're going to represent. With more we will standardizing image, products and service easier it will be to win the market. Our Clients are in retail and consumer product manufacturing. We work with a number of clients across a variety of industries:

- Retailers

- Brand Owners & Licensees

- Outlet Group & Stock buyer companies

Job Details:

Responsibilities:

Job Responsibilities：

1、Closely work with dealers & clients to response all requests of price, order and after-sale service etc. and maintain a best relationship with dealer. and follow up on customer queries/problems of goods

2、Responsible for monitoring the whole progress of dealers & project orders and close order accordingly.All new materials follow up, including supplier communication and internal coordination.

3、To prepare detailed lists and pictures on all accept or send out goods .Finished the job on time with good quality, like set up customer, model, order and so on

4、Quotation and price management between dealers and oversea brand to drive a smart and efficiency sales support.

5、Warranty project follow up, solve the customer quality issue with our Sales department

6、To manage customer expectation to handle customer complaints & collect information regarding customer needs to reach maximum customer satisfaction.

7、Work with BM to provide training courses to dealers & business partners mainly focus on brand history, design concept, raw material and single pieces. The standard working process should be included as well.

8、To optimize working procedure for CSM and ensure them be executed properly.

9、Take initiative to improve the process and make changes according to requirements by management as well as customer request.

10、Follow up for invoice and collection handle

11、Collect sales statistics of key accounts, for sales status analysis and give input to Sales Manager on customers and competitive trends.

12、Other assignments by superior

Qualifications:

Qualifications:

1. Bachelor's degree or above, strong English reading and writing skills, and strong Chinese reading and writing skills;

2. Proficient in operating Office software.

3. Have a strong interest in brand customer service and sales work;

4. Gentle personality, diligent and eager to learn, flexible, meticulous, serious, patient, responsible, with good customer service awareness and teamwork spirit;

5. Those with relevant customer service 1-2 years experience in imported furniture will be given priority.

Apply Now