Home / Jobs / Job Detail

Job Summary

  • Company

    Chinajob​

  • Location

    Shanghai, China​

  • Job Type

    Full Time

  • Salary Range

    20,000-30,000 RMB

  • Number to Recruit

    1

  • Job Reference Code

    J2500389

More Jobs

Chatbot Trainer

Shanghai, China

About Company:

Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.


Job Details:

Responsibilities:


1)Enhance the accuracy of intent recognition for the customer service chatbot through high-quality language annotations, providing a basis for the training of artificial intelligence models.

Identify issues in customer interactions with the chatbot by analyzing relevant data. Regularly generate chatbot capability reports to continually improve the accuracy of algorithm models, customer satisfaction, and the service level of the chatbot.

2) Collaborate with cross-functional teams to handle negotiation of annotation requirements, establish standards, and streamline project workflows. Develop BPO annotation assessment processes and guidelines to enhance efficiency and accuracy in annotation. Improve annotation tools and processes.

3) Manage knowledge base maintenance, assess algorithm recognition capabilities, and continuously identify new consumer scenario challenges.

4)Propose optimization points for chatbot functionalities. Coordinate communication between different teams and align product and operational resources to optimize the consumer service experience during the chatbot phase.




Apply Now