At Ormi, our mission is to build the "Google of Web3" — we connect and index all on-chain data to construct a PB-scale real-time data infrastructure for the blockchain industry.

Our infrastructure currently underpins the stable operation of over $50 billion in industry Total Value Locked (TVL), serving as an irreplaceable and robust technological foundation for the entire Web3 ecosystem. Hundreds of industry-leading entities rely on our technologies in mission-critical scenarios, including Mantle, Metis, Pendle, Berachain, Apechain, Ondo, Solv, and more.

We have secured over $4.1 million in funding from prominent investors such as L2 Iterative Ventures, J17 Capital, Astera Venture, and dlab. Our team members have a proven track record of building mission-critical, scalable infrastructure at global giants including Microsoft, Amazon, J.P. Morgan, Intel, Huawei, Huobi, and OpenStack. Incorporated in Silicon Valley, USA, Ormi operates with a distributed remote collaboration model, with team members located across the United States, Europe, China, Taiwan (China), and Japan.

Our founding leadership team consists of graduates from Cornell University and Columbia University, holders of multiple patents, and serial entrepreneurs with a history of repeated successes.

Job Profile:

We are seeking a proactive Account Executive to join our team. This role plays a core part in driving superior customer experience, with responsibilities encompassing end-to-end sales lifecycle management – including client outreach and follow-up, proposal drafting, cross-functional collaboration with Sales Development Representatives (SDRs), as well as facilitating client onboarding and ensuring value realization for clients.

Job Details:

Responsibilities:

Be responsible for client product training and onboarding, resolve product usage-related issues for clients, conduct regular communications with them, help clients maximize product value to increase renewal rates and customer satisfaction; identify clients’ potential needs, drive upselling initiatives and reduce customer churn; collaborate with sales, support and product teams to proactively manage client relationships and improve the overall customer experience; meanwhile, manage and advance all stages of the sales pipeline, actively follow up on leads and promote deal closures, ensuring a smooth conversion of clients from potential intent to formal contract signing and full compliance with relevant processes.

Qualifications:

1.The role operates in a fully English-speaking work environment, and near-native English proficiency is mandatory.
2.Possess 3–5 years of relevant experience in sales, account management, customer success or comparable functions, with priority given to candidates having SaaS and/or blockchain industry experience.
3.Have hands-on experience in CRM system management and sales pipeline administration, and be proficient in tracking the customer lifecycle and sales progress.
4.Be responsible for onboarding and launch support for new clients to ensure their seamless adoption of the product.
5.Demonstrate strong capabilities in customer demand analysis, communication and problem-solving.
6.Collect and analyze customer feedback, and provide actionable improvement recommendations to the product and R&D teams.

Reports to: Chief Operating Officer (COO)

Benefit:

Why Join Us：
Our infrastructure currently underpins the stable operation of over $50 billion in industry Total Value Locked (TVL), with the entire blockchain financial transaction ecosystem relying on our solutions. Join us to co-shape the future of next-generation finance and rewrite the trajectory of financial innovation.

Work Experience: Possess 3–5 years of professional experience in customer success, account management, or equivalent roles.
Educational Background: Prior overseas study experience or international business exposure is preferred.
Work Environment: Ormi currently adopts a fully remote work model. All professional written and verbal communications are conducted in English.

Interview Process:
Interview with the Chief Operating Officer (COO) (duration: 30 minutes).
Interview with the Chief Executive Officer (CEO) (duration: 60 minutes).
Reference check and background verification.

Interested candidates are requested to forward their resumes to the dedicated email address: export@suntront.com

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