Function Introduction
12366 Multi-lingual Message Consultation Service provides online consultation in "1+4" languages, including
Chinese, French, Russian, Japanese and English. Users can also
access hot topics within the function module.
(Five Language Choices)
Access to the Service
1.Official Website
(Home Page - Click on the Special Column)
2.Scan the QR Code to Experience

(Scan the QR Code for Access)
User Instructions
1. Response Timeline: After successfully leaving a message, you will be replied within 5 working days. Please pay attention to the SMS notification;
2. Progress Inquiry: After successfully leaving a message, you can inquire about the progress and check the reply through the inquiry function in the 12366 Multi-lingual Message Consultation module.
(Diagram for Progress/Result Inquiry)
Source:ShenzhenForeignAffairs