Bank of Communications Nanjing Hanzhong Road Branch, with professionalism and warmth, optimizes payment services for foreign nationals

In the context of globalization, the efficiency and professionalism of cross-border financial services provided by banks directly affect the experience of foreign customers. A recent case of a foreigner opening an account and receiving a remittance handled by the Nanjing Hanzhong Road Branch of Bank of Communications is a vivid demonstration of the bank's efforts to optimize services for foreigners. 
I. Language Empowerment: Building Financial Service Bridges with Language Advantages 
Recently, a foreign customer entered the Nanjing Hanzhong Road Branch of the Bank of Communications seeking assistance with financial services. The customer was an international student at Nanjing Normal University and needed to open a debit card to pay tuition fees and receive living expenses. Due to language barriers and unfamiliarity with the business process, the customer was very anxious. The branch staff communicated with the customer in fluent English. After verifying and confirming the customer's identity, they quickly processed the account opening for the customer. During the service process, the branch not only detailed the account functions and usage norms but also guided the customer on-site to complete the registration of mobile banking and basic function settings. This "one-stop" professional service not only enabled the customer to smoothly complete the business but also allowed them to personally experience the convenience and warmth of Chinese financial services. 
II. Professional Foundation: Solving Cross-border Service Challenges with Financial Expertise and Craftsmanship 
One week later, the overseas student customer came to the Hanzhong Road Branch again, stating that the living expenses he had received from abroad had not arrived. After communication, it was learned that the customer's family had remitted a sum of living expenses from the family business account abroad. This remittance involved a transaction between a company and an individual, and it was necessary to provide genuine background materials for review before crediting the account. The branch, on the one hand, contacted and communicated with the remitting company through the receiving customer, and on the other hand, confirmed the receiving process with the superior department. Eventually, through background checks and supplementary materials, the remittance was successfully credited to the account, solving the customer's urgent problem and demonstrating the warm, efficient and distinctive cross-border financial services of Bank of Communications. 

III. Unwavering Original Aspiration: Sketching a Service Blueprint through Every Little Action 
The successful handling of a business transaction is not the end of service but the beginning of continuous service. The Nanjing Hanzhong Road Branch of Bank of Communications is surrounded by many universities such as Nanjing Normal University and Nanjing Medical University, and has a large number of international students under its jurisdiction. The branch provides bilingual account services for overseas individuals. At the same time, it meets the demand of foreign-related individuals for RMB and foreign currency cash transactions by reasonably allocating foreign currency cash inventory, improving the financial service experience of overseas visitors to China, and providing more convenient, efficient and warm financial experiences for overseas visitors to China, contributing the strength of Bank of Communications to promoting high-level opening up.

Source：ourjiangsu.com