Your complete guide to HKIA city terminal in Qianhai

Video by Lin Jianping

With growing interest in the newly opened Hong Kong International Airport (HKIA) city terminal at JEN Shenzhen Qianhai by Shangri-La, we’ve compiled a comprehensive guide for passengers planning to travel to HKIA through this convenie nt hub.

Getting there

By car or taxi

Navigation: JEN Shenzhen Qianhai by Shangri-La

Add: No. 399, Qianwan 1st Road, Qianhai Shenzhen-Hong Kong Modern Service Cooperation Zone, Nanshan District, Shenzhen (深圳南山区前海深港现代服务合作区前湾一路399号)

By Metro

Take the Shenzhen Metro to Qianwan Station ( 前湾站), exit at Exit D and walk about 15 minutes to the hotel.

Inside the hotel

Enter through the main entrance.

Turn right, then walk through the corridor opposite the coffee bar.

Follow the signs to reach the City Terminal Hall.

Follow the directions to get to the terminal hall.

Key features

Self check-in + real-time flight info

Passengers can check in for select airlines — including Cathay Pacific — and view live flight information on large displays.

Comfortable lounge + luggage storage

The terminal offers a bright, relaxing waiting area with luggage storage options, power outlets, and seating tailored for both business and leisure travelers.

The comfortable waiting area in the HKIA city terminal in Qianhai.

Direct shuttle to HKIA — border clearance onboard

One of the biggest advantages: point-to-point cross-border shuttle service from Shenzhen to HKIA.

Passengers can purchase tickets at the hotel counter or via the official WeChat mini-program "环岛中港通"

Business van: 180 yuan/person/single trip

Coach: 160 yuan/person/single trip

What makes it unique?

No need to get off the vehicle for immigration — customs clearance is completed while onboard, making the journey seamless and efficient.

Travel time: 45–60 minutes via Shenzhen Bay Port

Operating hours: 7 a.m. – 10 p.m., adjusted according to demand and holidays

Recommended: Allow three hours before flight departure

Private car bookings also available through the WeChat mini-program "环岛中港通."

Shuttle service is operated by Kwoon Chung Bus Holdings.

Screenshot of the "环岛中港通" WeChat mini-program used for booking cross-border shuttle services.

Luggage check-in service coming soon

A baggage handling service is in the works, which will allow travelers to check their bags directly at the terminal and head to HKIA hands-free — a game-changer for frequent flyers.

Inquiries: +86 137 2550 4863

Additional notes

At the launch ceremony, James Wong, CEO of Kwoon Chung Bus Holdings, highlighted the flexibility of the service schedule and confirmed that the fleet will be adjusted according to passenger demand.

He also introduced the airport-exclusive chauffeured service, a luxury 7-seater vehicle with a professional driver, available for booking through the WeChat mini-program.

Source:Shenzhen Daily