Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Job Profile:

Membership and Food & Beverage Reservations Manager or Assistant Membership and Food & Beverage Reservations Manager is responsible for the overall management of Membership and F&B reservation Department, understanding and applying the principles of F&B reservation occupancy and rate to achieve maximum revenue. This role is part of the Food & Beverage Service department, reporting into the assistant Director of Food and Beverage.

Job Details:

Responsibilities:

Prepare with the F&B Sales team, a yearly marketing plan which is in line with the Food and Beverage annual marketing plan.

Works closely with other outlet managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Ensures that F&B - Sales associates work in a supportive and flexible manner with other Food and Beverage departments.

Ensure that the F&B Sales operations are aligned with the respective Hotel Strategy, and that the Hotel regulations have been appropriately implemented.

Assists in the recruitment and selection of F&B - Sales associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

Ensures that all associates deliver the Four Seasons brand promise and always provide outstanding guest service.

Maximizes associate's productivity throughout the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Focus attention on improving productivity levels and the need to prudently manage utility and payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

Be knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

Qualifications:

A minimum of five years of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.

Mandarin speaking is required.

Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.

Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

Good knowledge of Word, Excel and PowerPoint

Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures

Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting

Has good business acumen, a strong work ethic and people-management and facilitation skills

Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation

Is proactive, hands on and able to operate autonomously

Requires reading, writing and oral proficiency in the English and Chinese language

Has a positive attitude with a generous and uplifting team approach

Has the ability to anticipate and prioritize the needs of the guest proactively

Flexible with his/her schedule with the ability to work all shifts, weekends and holidays

Benefit:

Competitive Salary, wages and benefits

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Employee service awardsEmployee activities

Schedule & Hours:This is a full-time positionThe working hours will primarily be early mornings and days, during weekdays and weekends.

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