Lifecycle Specialist

Responsibilities:

1. Market Requirements & Aftermarket Insights

• Collect and analyze customer, dealer, and market requirements for autonomous kits and service parts.
• Identify aftermarket pain points and translate field feedback into actionable requirements for kit development, parts support, and service improvement.
• Support prioritization of lifecycle improvement opportunities based on customer value, business impact, and market needs.

• Define and develop serviceability requirements for system hardware cooperating with Engineering.
• Work with Engineering and service teams to ensure component designs support efficient diagnostics, maintenance, repair, replacement, and field service.
• Incorporate dealer and customer service feedback into product and lifecycle improvement activities.

• Develop distribution strategy, stocking plans, and parts availability requirements for NPI programs in collaboration with Supply Chain and PSLD.
• Identify appropriate stocking and distribution strategies to support product launch and field operations.
• Monitor inventory and supply-chain readiness and drive resolution of identified gaps.

• Establish and maintain governance for on-time readiness of autonomous kits and service parts.
• Track readiness status, risks, gaps, and recovery actions against NPI program milestones.
• Coordinate with cross-functional teams to ensure required parts, kits, documentation, and support processes are available for production readiness.

• Support commercial execution of autonomous system software in collaboration with Commercial teams and dealers.
• Coordinate software offering, deployment, entitlement/licensing, upgrade, and lifecycle support requirements.
• Support dealer readiness and execution processes for software introduction and ongoing customer support.
• Capture implementation feedback and drive improvements to software lifecycle processes.

Qualifications:

Required Skills & Competencies

• Customer & Market Insight: Ability to translate customer and dealer pain points into actionable product and aftermarket requirements.
• Data Gathering & Analysis: Ability to collect, analyze, and synthesize information from customers, dealers, Engineering, Supply Chain, and other stakeholders.
• Inventory & Supply Chain Management: Understanding of distribution, inventory planning, parts availability, and NPI supply-chain readiness.
• Product Serviceability: Understanding of maintenance, diagnostics, repair, parts replacement, and field support requirements for complex systems.
• Program & Readiness Management: Ability to manage milestones, risks, issues, action plans, and cross-functional dependencies.
• Problem Solving & Process Improvement: Ability to identify systemic lifecycle issues and drive sustainable corrective actions.
• Cross-functional Collaboration: Ability to work effectively across Engineering, Supply Chain, PLSD, Commercial teams, dealers, and customers.

• Bachelor’s degree or above in Logistic, Supply Chain Management, Automotive Engineering, Automation, Industrial Engineering, or a related technical/business discipline.
• 8+ years of relevant industry working experience.