Remittance platform customer service Japanese customer representative

Teleperformance

Guangdong, China

About Company:

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
TP employs more than 500,000 people worldwide, operates in 55 countries, has more than 1,000 customers, and has 274 contact centers serving more than 160 markets and providing services in more than 75 languages and dialects, with more than 1.4 billion customer contacts annually. It has six delivery markets in Asia Pacific - China, India, Indonesia, Philippines, Singapore and Thailand - and offers services in 28 languages.

Job Profile:

Answer daily incoming calls from Japanese users and answer business inquiries from banks

Job Details:

Responsibilities:

1. Inquire about the progress of express remittance of the four major banks, understand the needs of customers, provide customers with correct consulting services and provide professional solutions;
2. Make necessary outgoing call return visits to the problems that cannot be solved in time;
3.Timely learning of new business knowledge, to provide customers with high-quality professional services.

Qualifications:

1. High school degree or above, fluent in Japanese
2. Good at communicating with others, strong language expression and organization ability, clear speech
3. Good English ability
4. Good problem solving ability, customer service ability, active listening, can effectively identify customer needs and provide solutions

Benefit:

1. Pay wages on time on the 7th day of each month; Enjoy food allowances, transportation subsidies, education subsidies;
2. Pay five insurance and one fund upon entry, 9 days paid annual leave, enjoy annual physical examination, holiday benefits, etc.;
3. High-end and comfortable office building, good working atmosphere, public staff restaurant (microwave oven, refrigerator)

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