Customer Service

Teleperformance

Foshan Guangdong, China

About Company:

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
TP employs more than 500,000 people worldwide, operates in 55 countries, has more than 1,000 customers, and has 274 contact centers serving more than 160 markets and providing services in more than 75 languages and dialects, with more than 1.4 billion customer contacts annually. It has six delivery markets in Asia Pacific - China, India, Indonesia, Philippines, Singapore and Thailand - and offers services in 28 languages.

Job Profile:

Responsible for after-sales service for the transfer platform.

Job Details:

Responsibilities:

1. Answer inbound calls from Vietnam/Thailand/Japanese customers, respond to the inquiries from the banks.
2. Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks.
3. Make outbound calls to follow up on issues that cannot be resolved immediately over the phone.
4. Learn new business knowledge to provide high-quality and professional services to customers.

Qualifications:

1. High school diploma or above, fluent in local languages of Southeast Asia/Japanese.
2. Good at communicating with people, strong language expression and organization skills, clear language power of expression.
3. Good English ability at CEFR B1level.
4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.

Benefit:

Five insurances and one fund, annual leave, physical examination

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