Guest Service Manager

Responsibilities:

1.In strict accordance with the hotel rules and regulations and work procedures, host and participate in the daily operation of departments, to keep the efficiency and quality of customer service; in order to solve the guest’s consultation and problems more effectively.
2.Maintain good relations and communication with the guests,establish a positive image with professional service and provide excellent solutions to ensure customer satisfaction
3.Upon receiving a guest’s complaint GSM must execute good listening abilities, proceed with caution, withhold judgment, retrieve facts, and resolved the problem. After completion of guest’s complaint, record the follow-up measures and results in the GSM Logbook.
4.Maintain cooperative relations with various departments in order to promote teamwork and efficient communication.
5.Strict implementation of hotel’s new tasks and mission.
6.To do service commitments of three requirements: 1, smiling greetings (smiles greets guests, and guests), 2, the guest, 3, consultation (active inquired whether the guest needs to provide help)
7.Passion for our brand.Seize business opportunities, improve hotel revenue in a reasonable way to ensure that guests are worth it.
8.Department of asset management, effective open source throttling.
9.Able to effectively plan, organize and optimize the scheduling of daily work to ensure smooth operation, efficient time management and personnel allocation to achieve operational goals.
10.Carry out the ideological and political work of employees, establish channels for employees to make rationalization suggestions and opinions, establish reward and punishment system, Training Plan ,have ability of management and establish professional and excellent teams
11.Cooperate with GEM to implement and conduct guest experience program
12.Ensure that the lobby operation runs smoothly and guarantees check-in and check-out experience

Qualifications:

1.Minimum Education: University level.
2.Knowledge of Hotel Management.
3.Work Experience: Management level experience of guest service in a 5-star hotel for 3 or more years.
4.Strong communication abilities, handling skills, writing skills, and proficient in English,proficient in computer operation.
5.Age: 40 years old. Height: male 170cm; female 160cm.
6.Knowledgeable of the various departments’ policy and procedures, and the hotel’s rules and regulations.
7.Ability to quickly resolve problems, mitigate complaints and handle emergencies.
8.Has the good professional ethics and self-confidence, mature and responsible, have a sense of team work,work carefully and can withstand the pressure;
9.Strong sense of responsibility, professional dedication, enthusiasm for tasks, and strict working attitude.
10.Well-groomed, professional, confident, and dignified.
11.Prefer Japanese, Korean, Arabic, Persian or English.