客套话 refers to polite phrases or formulaic expressions used to show respect and courtesy in conversation.
Example: 请多多关照 (Qǐng duōduō guānzhào) - Please take care of me (a humble request for kindness).
Fact: Polite formulae are so deeply ingrained in Chinese culture that they are used in both formal and casual settings to maintain harmony and show respect.
Source: Mandarin Inn