Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.

Job Details:

Responsibilities:

【Upskilling Training Orientation】

1. Research and study the international e-commerce operation logic and business rules, build training courseware for overseas CSR teams and conduct training sessions.

2. Conduct upskilling training sessions to the CSR teams and be responsible for the training result.

3. Analyze the customer service data and sample cases, produce upskilling plan and create training modules accordingly. Keep close communication with the QA team and monitor the training needs and training data feedback.

4. Build a sharing workflow of good or bad customer service example cases, create according courseware and continuously improve the soft skills and service awareness of the CSRs.

Qualifications:

Requirements:

1. Bachelor’s degree or above. Work level (C1 – C2) minor language or Work level English is essential for【Upskilling Training Orientation】. Work level English is essential for 【Training Operation Orientation】.

2. Sensitivity for work and data. Capability of doing data analysis with clear logic and discovering problems from abstract data.

3. Basic understanding of project management. Capability of planning and carrying out training projects.

4. Good communication skills. Good ability of problem analysis and solving, organization, coordination and implementation. Capability of supervising the training team to execute the training plans and coordinating the CSR management workforce to execute the operation work.

5. Experience of living overseas will be a bonus point.

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