Front Office Management Trainee

InterContinental Chongqing Raffles City

Yuzhong Chongqing, China

About Company:

Located at the historic Chaotianmen Square, InterContinental Chongqing Raffles City is situated right in the heart of the mountain city. With the stunning world's first horizontal skyscraper. The Crystal, at 251 meter high, the Hotel offers guests and visitors an unforgettable and luxury experience of living the InterContinental life in Chongqing. Creatively inspired by yacht staterooms, the Hotel features 380 exceptionally designed rooms and suites high up in the sky. Panoramic views with floor-to-ceiling windows, overlooking the two rivers and city skyline, making it a prestigious and treasured stay experience.
Located on the 42nd floor, The Crystal boasts unique botanical environment up above the clouds and houses five characteristic restaurants& bars, offering a complete extraordinary dining and entertainment experience with a modern vibe.
The event space is up to 2000 square meters with ceiling heights up to 7.6 meters, as well as a full-sized window front and terrace, overlooking the two rivers, guaranteeing a most memorable and sophisticated meeting and event experience.

Job Profile:

Front Office Management Trainee - Guest Relations

Job Details:

Responsibilities:

- A professional grooming and positive attitude for the work, ensuring that guests are warmly greeted in the sky lobby and escort guests to their room that the hotel facilities and room features are explained.
- Know the hotel product knowledge and Chongqing City well.
- In room check in for VIP Guests, keep a good relationship with the guests and extend a fantastic stay experience.
- Ensure the member guests receive personal and professional service and that their benefits are received, make the guests fully engaged.
- Allocates rooms in accordance to the guest’s reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B.
- Use the empowerment to solve the basic guest complain and requests in a properly manner.

Qualifications:

Education: Bachelor's degree
Spoken Language: English / Chinese

Benefit:

• 4000 - 4500 RMB/month
• Double-room in hotel on share basis
• Free meals: Work Meal at Staff Canteen or Western Restaurant Buffet
• Free laundry for uniform, up to RMB 300 Per month at selling price for personal laundry
• Free use for fitness center and swimming pool at non-peak period
• Job opportunities after internship depends on performances

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