About Ctrip

Ctrip.com International Ltd. (NASDAQ:CTRP) founded in 1999 and it’s headquartered in Shanghai, China. Now Ctrip, with more than 30,000 employees worldwide, is

- China’s leading travel services provider

- Ranked No. 1 among China travel groups in 2015

- Covering over 50% of the online travel service market share

- The 2nd largest global online travel services company in terms of market value

- China’s largest domestic travel services company

In 2009, 2010 and 2014, Ctrip invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Ctrip start International Business from the end of 2013, and IBU’s average GMV YOY exceeded 100%, to the end of 2015, up to 400 million USD.

Job Details:

Responsibilities:

1. Optimize multilingual knowledge base, dialogues and LLM prompts to improve user conversation experience with localized and anthropomorphic content.

2. Maintain regional operation metrics, analyze data anomalies, identify pain points and implement targeted optimization solutions.

3. Align demands with product, R&D and algorithm teams, and independently deliver regional operation projects to upgrade service capabilities.

4. Tune translation and quality inspection models via manual review, boost model performance and summarize methodologies to elevate service quality.

Qualifications:

1. Be competent in English and other foreign languages (Arabic, Vietnamese, Indonesian).

2. Have strong data analysis skills to drive optimization; proficiency in data tools and SQL is a plus.

3. Excel at cross-team collaboration, work under pressure, take ownership and manage regional operations independently.

4. Have overseas operation experience and understand regional language habits and content compliance rules.

5. Possess AI expertise and relevant experience in intelligent customer service and dialogue optimization; AI annotation experience is preferred.

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