Guest Relation officer

Responsibilities:

1. In strict accordance with the hotel rules and regulations and work procedures, host and participate in the daily operation of departments,, polite, professional and effective service for guests to keep the efficiency and quality of customer service
2. Pay attention to VIP and special requirements of booking, timely update of relevant information, to ensure that VIP and special guests book and stay in good working order, in the lobby to receive or welcome guests
3.Take the initiative to ask guests for their opinions every day, collect guest comments, and feedback them to the Guest Service Manager; professionally and effectively maintain good guest relations ,assist guests to solve difficult problems. improve guest satisfaction
4.Passion for our brand, actively promoted hot hotel housing and catering information to guest.
5. To deal with guest complaints, handle with a professional work attitude, to ensure guest satisfaction
6. Effective management of assets ,open source saving
7.Strict implementation of hotel’s new tasks and mission
8.Full attention to the guest experience, including before check-in, at check-in, during stay, after check-out
9.Assist in check-in and check-out at the front desk

Qualifications:

1. Bachelor degree or above,
2. Knowledge of Hotel Management.
3. Work Experience: More than two year working experience in guest service in five-star hotel.
4. Strong communication abilities, handling skills, writing skills, and proficient in English.
5. Age: 40 years old. Height: male 170cm; female 160cm.
6.Knowledgeable of the various departments’ policy and procedures, and the hotel’s rules and regulations.
7.Ability to quickly resolve problems, mitigate complaints and handle emergencies.
8.Strong sense of responsibility, professional dedication, enthusiasm for tasks, and strict working attitude.
9.Well-groomed, professional, confident, and dignified.
10.Fluent in both Written and spoken English or German or French or Spanish or Japanese or LATAM or Korean or Arab or Turkish or Brazilian

Benefit:

1. Professional training and broad promotion space;
2. Good career prospects;
3. Highly competitive salary and welfare;
4. Abundant staff activities;
5. Safe and comfortable accommodation and delicious free working meals.