We are CLX (Customer Led Experience), a one-stop-shop covering the entire front-end – from insights to strategy, design, and manufacture, to execution and training.
We specialise in transforming legacy retail models through innovative and impactful solutions, delivering cost efficiencies, and improving customer experiences.
CLX have globally experienced professional teams across the world with offices in Australia, the UK, and the Asia Pacific Region, helping global companies to stand out from the crowd through efficient customer-led experiences.

Job Profile:

We are looking a Freelance Trainer who can work with us on a project coming up in June 2025.

For this role, we are looking for someone who is passionate, skilled and driven to join our Training Team at CLX in Shanghai, China. This is a fantastic opportunity to be able to work with leading international clients and be responsible for facilitating and delivering a program to our valued client to a high standard. This may range from behavioural, customer service to operational training. Quality, consistency, and making sure you create a strong impact in the client’s mind is key.

Job Details:

Responsibilities:

- Prepare, facilitate, and deliver training programs for our client and their employees onsite at our client’s premises
- Provide on the job training and coaching in behavioural, ways of working, customer service, soft skills and operational training
- Provide exceptional support to our clients and their employees
- Equip clients on best practices to ensure that customers get the best experience from their checkout ecosystem
- Instil a customer-centric service methodology
- Run training programs for small groups as well as 1 on 1 sessions
- Administer training materials and reporting
- Liaise with key stakeholders
- Help to translate English training materials into Mandarin
- Be available to work for 1 week on the project

Qualifications:

- Experience in a similar role working with mainstream retails and hospitality clients is ideal
- Must be fluent in English and Mandarin

Apply Now