Technical Support Engineer

Shanghai Wicresoft Co., Ltd.

Shanghai, China

About Company:

Wicresoft was established in 2002 as a joint venture created by Shanghai Municipal Government and Microsoft Corporation, Wicresoft is a trusted global IT service provider in China. With 13 operation centers and more than 10000 employees worldwide, Wicresoft’s delivery networks cover Asia (China, Japan and Hong Kong), North America, and Europe (Belarus), providing professional, comprehensive, fast and reliable technologies and services to global clients.

Job Details:

Responsibilities:

- Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
- Manage relationships with multiple customers, partners and collaborate with MS people
- Document incidents, report customer suggestions and technical issues to Microsoft
- Resolve technical problems encountered by Microsoft Office 365 customers.

Benefit:

- WORK VISA
- Competitive financial compensation + bonus program
- Accommodation in Shanghai 
- Food (breakfast, lunch, dinner, coffee, tea)
- Transportation to the office and back
- Partial compensation of tickets to Shanghai and quarantine (in case of coming from abroad)
- Health insurance
- Continuous training of hard and soft skills
 - Free English and Chinese courses in the office
 - Motivated and highly professional team to work with
 - Comfortable working environment (spacious and well-equipped workstations, meeting rooms, coffee bar, interactive lounge zone, sport facilities)
- Corporate events

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