Integrated Resort Services Host

Zhuhai Hengqin Cotai Information Services Co., Ltd.

Guangdong, China

About Company:

Zhuhai Hengqin Cotai Information Services Co., Ltd. is the subsidiary of Sands China Ltd., the leading developer, owner and operator of multi-use integrated resorts in Macao. We own Sands Macao, The Venetian Macao, The Plaza Macao, The Parisian Macao, and The Londoner Macao.

Job Details:

Responsibilities:

1. Establish and maintain good relationships with VIP customers;
2. Deeply understand customers’ needs and preferences, and provide them with personalized service experience;
3. Regularly follow up with VIP customers, such as through phone calls, emails or face-to-face communication, to enhance mutual connection and ensure customer satisfaction and loyalty;
4. Knowledgeable of Hotel information and promptly provide customers with detailed and professional responses.

Qualifications:

1. Diploma degree or above;
2. 1 year or above customer service experience is preferred;
3. Fluent in Korean, basic English or Mandarin;
4. Strong adaptability to handle emergencies, good communications.

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