Guest Relations Officer

Wenzhou Pullman Hotel

wenzhou Zhejiang, China

About Company:

The Pullman Hotel in Wenzhou is located in the Oubei Urban New Area of Yongjia County, facing the downtown area of Wenzhou across the river. We strive to create a satisfying journey for every guest with innovative and modern hotel facilities, friendly and thoughtful personalized services. As you step out of the hotel, why not stop for a moment? The natural scenery around you will also bring you a fresh and enjoyable time.

Job Details:

Responsibilities:

•Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms & F & B promotions.
•Ensures the hotel public areas are well prepared to receive guests as in the lighting is correct, background music is on according to standard, public areas and hotel entrance are clean and facility is in order. Is responsible to report and follow up on any maintenance or cleaning requirements, takes care of unwanted loiterers in the Reception House.
•Familiarizes themselves with today’s VIP and Special Attention guest, Amanjunkies arrivals and departures to ensure they are properly met upon in and out Reception Hous.
•Performs guest check in and checkout according to minimum quality standards for service and efficiency.
•Totally familiar operation with the hotel opera PMS System and all interfaces.
•Performs guest check in and checkout according to minimum quality standards for service and efficiency
•Work arrangements are not limited to your own post.

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