Jiangyin Vehicle Management Office Introduces Two New Measures to Precisely Serve the Public and Benefit Enterprises

The warmth of government services is a city's soft power and a direct reflection of people's well-being and the business environment. For ordinary citizens, the convenience of vehicle management services directly affects their daily travel experience; for enterprises settled in Jiangyin, efficient vehicle management government services are an important support for retaining talent and ensuring operations.

In order to continuously deepen the reform of the public security traffic management "streamlining administration, delegating power, improving regulation, and optimizing services," and to precisely address the bottlenecks faced by foreign-related talent, the pain points of enterprise operations, and the difficulties of public service handling, the Vehicle Management Office of the Traffic Management Brigade of the Jiangyin Public Security Bureau recently upgraded its service supply and innovatively launched two new measures to serve the public and benefit enterprises: the "Overseas Driver's License Conversion Special Window" and the "e-Excellent Difficult Problem Special Window." With refined, professional, and proactive services, it opens up the "last mile" of service handling and injects public security momentum into the high-quality development of Jiangyin's economy and the optimization of its foreign-related business environment.

As a leader in county-level economy and a frontier of opening-up, Jiangyin, with its solid industrial foundation and high-quality business environment, has gathered a large number of foreign-funded enterprises and foreign talent. Foreign technical personnel, overseas practitioners, and returning young people are coming to Jiangyin to settle and develop. The conversion of overseas driver's licenses has transformed from a niche business into a high-frequency rigid demand livelihood matter, becoming a basic guarantee for foreign talent's local travel and their ability to start businesses and find employment with peace of mind.

Previously, traditional license conversion business faced problems such as scattered procedures, cumbersome appointments, and language barriers. "Repeatedly supplementing materials, running back and forth through procedures, and encountering communication obstacles" became common situations. This not only increased the time cost for foreign talent in handling affairs, affecting their daily work and travel, but also restricted the employment efficiency of foreign-related enterprises and lowered the overall quality of the city's foreign-related government services.

Where the people have calls, the government responds. In response to various difficulties in foreign-related driver's license conversion, the Jiangyin Vehicle Management Office broke the shackles of traditional service models and made precise efforts. It newly established the Overseas Driver's License Conversion Special Window, comprehensively optimizing and upgrading from four dimensions: service procedures, service details, scenario adaptation, and service channels. It built a full-chain, barrier-free, and humanized foreign-related vehicle management service system, comprehensively safeguarding foreign talent's peace of mind in employment and entrepreneurship in Jiangyin.

In response to the drawbacks of traditional license conversion, such as offline translation, on-site review, and rigid procedures, the Overseas Driver's License Conversion Special Window opened an online remote exclusive translation service. Applicants no longer need to travel specifically to the offline hall; they can submit materials online anytime and anywhere to complete translation and pre-review, finishing all preliminary procedures in advance. They only need to supplement statutory materials offline to complete the license conversion. The new service model greatly simplifies procedures and compresses processing time, effectively reducing the cost for foreign talent in handling affairs, and solidly building a service foundation for enterprises to stabilize their talent teams and ensure employees' efficient performance of duties.

The traditional model of fixed sessions and scheduled examinations once troubled busy foreign enterprise employees in obtaining licenses. Many had to take leave to prepare for and take exams, which not only affected their personal work but also caused enterprise employment losses. To this end, the Vehicle Management Office broke the restrictions of time and sessions and launched a humanized examination service with flexible appointments and walk-in examinations, precisely fitting the work and rest rhythms of enterprise employees, effectively reducing enterprise employment time losses, and helping foreign-related enterprises reduce burdens, increase efficiency, and develop steadily.

Language barriers are one of the core difficulties for foreign talent in handling affairs. Previously, many foreign nationals, due to language differences, could not understand the guidelines or clearly express their demands, and even simple business required repeated communication. To thoroughly open up communication bottlenecks, the Vehicle Management Office set up multilingual service guidelines throughout the special window and examination venue, covering mainstream foreign languages, creating a full-process barrier-free foreign-related service channel, allowing foreign talent to understand, handle smoothly, and ask clearly, effectively enhancing foreign talent's sense of belonging and happiness in working and living in Jiangyin.

In response to the high-frequency demand for centralized and batch license processing by foreign employees of large foreign enterprises, the Vehicle Management Office proactively transformed its service model, changing from "the public coming to the office" to "sending services to the door." Relying on an exclusive service green channel, it implemented characteristic measures such as door-to-door guidance, batch processing, and extended-hour services, proactively docking with enterprises' batch license processing needs, and centrally solving the difficulties of employees gathering to process licenses and taking time off to run errands. Proactive and precise enterprise-assistance services effectively optimize the local foreign-funded business environment, enhance the city's attractiveness for foreign investment, and continuously empower the development of Jiangyin's export-oriented economy.

Focusing on the pain points of ordinary citizens in handling affairs, the Jiangyin Vehicle Management Office simultaneously filled the shortcomings in livelihood services. In daily vehicle management business, many people encounter historical legacy certificate issues, special vehicle condition business, complex difficult procedures, and other situations that cannot be completed in one visit at regular windows. Running to multiple places and repeated consultations become the norm, resulting in a poor service experience.

To this end, the Vehicle Management Office newly established the "e-Excellent Difficult Problem Special Window," specifically undertaking various special, complex, and legacy vehicle management businesses, targeting and opening up the bottlenecks of public service handling, and comprehensively improving the professionalism and refinement of vehicle management services. Different from the routine business processing of ordinary windows, the "e-Excellent Difficult Problem Special Window" focuses on "specializing in difficult problems and closed-loop completion": selecting senior business backbone staff for dedicated posts, forming a professional service team, and establishing a working mechanism of special research and judgment, dedicated follow-up, and closed-loop disposal. For various difficult vehicle management demands, thorny businesses, and historical legacy issues of the public and enterprises, it implements one-item-one-research-and-judgment, full-process follow-up and supervision, and one-stop coordinated disposal in place, effectively achieving "one-window acceptance, full-process agency, and closed-loop completion" for difficult businesses, reducing the cost for the public in handling affairs, and enhancing the public's sense of gain and satisfaction.

A small service window carries the warmth of people's livelihood and demonstrates the responsibility of public security. The two new measures launched this time respectively focus on optimizing the foreign-related business environment and solving the livelihood difficulties of ordinary people. They complement each other in both directions and make precise efforts. They are a vivid practice of the Jiangyin Vehicle Management Office deepening the "streamlining administration, delegating power, improving regulation, and optimizing services" reform and practicing its original aspiration of serving the people. From precisely serving foreign talent and empowering the development of foreign-funded enterprises, to providing bottom-line resolution of public service difficulties and opening up service bottlenecks, the Jiangyin Vehicle Management Office takes the needs of the public and enterprises as its core, continuously optimizing service models, simplifying service procedures, and extending service reach, making traffic management government services more down-to-earth, warmer to the people's hearts, and more effective.

The English version is for reference only. If there are differences between the English version and the Chinese version, the Chinese version shall prevail.
http://ga.wuxi.gov.cn/doc/2026/07/15/4805593.shtml

Chinese Source: ga.wuxi.gov.cn