Shenzhen upgrades its full-chain foreign-related services, ensuring a worry-free experience for international friends!

One-Stop Service Centers Now Open!

International visitors can now enjoy seamless entry with International Service Centers at Bao'an International Airport‌ and ‌Shenzhen Bay Port.

These International Service Centers operate 24/7, offering comprehensive support, including

Assistance with payment, telecom, and transportation cards

Bilingual (Chinese-English) Travel Consultation

Immigration Policy Guidance

A one-stop guide for a seamless travel in Shenzhen!
Bilingual Signage & Smart Translation Solutions
Major roads in Shenzhen, including expressways and Shennan Boulevard, now feature enhanced bilingual signage, ensuring worry-free navigation.

Shenzhen Bus Group’s iconic “Little Yellow Cap” taxis are now equipped with AI translation devices, offering instant interpretation in over 140 languages, making communication barriers a thing of the past!

Shenzhen Sightseeing Buses offer an AI-powered audio guide in eight languages, making it easier for international tourists to explore the city’s heritage and culture.

Multilingual, Easy-to-Use Pocket Guide
A free bilingual (Chinese-English) Shenzhen Tourism Map is available at Shenzhen Airport, high-speed rail stations, and checkpoints with Hong Kong, enabling an easy city tour.

International travelers have easy access to the English version of the “Culture & Tourism Shenzhen”（“文旅深圳”） WeChat mini-program with one tap on the language icon for navigation.

The official Shenzhen Tourism Website offers upgraded trilingual services in English, Japanese, and Korean, unlocking its tourist attractions with just a click.
(https://www.shenzhentour.com/)

Easy-to-use Wechat Mini Program of Government Services for Expats
The iShenzhen（“i深圳”） WeChat Mini Program’s new International Services Portal supports 9 languages and offers over 200 frequently used services for online appointments and processing. Go Experience Shenzhen’s speed and warmth!

EyeShenzhen has enhanced its multilingual website, launched an User-friendly Guide for Expats, and added dedicated sections for cultural tourism, investment, and talent recruitment.

Accessing World-Class Health Services Just at Home
Two new international community healthcare stations (International Talent Hub Community Healthcare Station and Youth Innovation & Entrepreneur Hub Community Healthcare Station) are now ready to operate with one-stop and bilingual diagnostic and treatment services.

Instant VAT Refunds for Travelers
Shenzhen's self-service Wecaht mini-program for departure tax refunds successfully debuted in late June 2025, enabling immediate "shop-and-get-refund" services and "pre-review refund" services. The platform features service guides in 14 languages, delivering fingertip access to comprehensive guide for tax refund.

From arrival to departure, every enhanced service elevates Shenzhen's global appeal.
Source:ShenzhenForeignAffairs