LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

Job Profile:

As a Strategist, you will provide expertise and consultation and best practice approaches to LILT partners and customers, drive successful onboarding for complex localization programs. You will work with a range of customer stakeholders and internal functions, including solutions architects, engineers, product, linguist and project management teams to implement and maintain the optimal program management framework for our customers.
As a senior member of the team, you will be responsible for stakeholder and risk management, develops/designs new processes or initiates process and or product and tooling improvements to meet SLAs, and tracks and manages large-scale account performance to KPIs and SLAs, identifies areas and action plans for improvement.

Job Details:

Responsibilities:

Consult and work closely with LILT's major Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
Lead implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing and service delivery.
Application of procedures to localization workflows.
Lead program risk management to identify, communicate and escalate risks, potential issues, plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
Lead the onboarding of new customers.
Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program.
Maintain and exceed performance against KPIs
Draw on strong analytical capabilities to monitor and control production team performance against KPIs
Direct tasks for production resources to to meet and exceed KPIs and customer SLAs
Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.
Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.
Manage production escalations, drive RCA and CAPA to completion.

Qualifications:

8+ years’ related experience managing Enterprise-level localization programs for large Technology companies
Strong command of the English language. Native Japanese or Mandarin speaking is preferred.
Customer onboarding experience
Able to to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
Excellent client-facing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Analytical and organized problem solving abilities
Able to meet deadlines and work under pressure

Benefit:

Flexibility
Hourly Rate based on experience
Remote working

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