|Major:||Tourist Trades and Tourism||Degree:||Master|
|Self Describition:||Professional and responsible person always striving to learn new things. At ease with working unsupervised or as part of a group. More than 3 years in teaching English experience and 8 in customer service. No problem working under pressure and ready for new challenges. Like to broaden my horizons.|
|Education:||Jan. 2001 每 Jun. 2002 Universidad de Las Palmas|
Gran Canaria, Spain
Business Administration Masters Degree
Aug 1992 每 Aug 1996 Universidad del Valle de M谷xico
M谷xico D.F, M谷xico
|Employment:||Dec. 2010 每 Actual English teacher|
Universidad Tecnol車gica de M谷rida
Apr. 2009 每Dec. 2010 English teacher
Centro Libre de Estudios Universitarios
Oct. 2008 每Apr. 2009 Travel agencies and English teacher
Centro Educativo Tamayo
Jan. 2008 每Oct. 2008 Reservations Supervisor
♂ Supervising reservation agents in Sunset Group.
♂ Answering English and Spanish toll-free line from the US and Canada
♂ Problem-solving customers＊ needs providing excellent assistance to them and caring for each of their particular situations
♂ Explaining policies and procedures to new members in order to clarify all questions that they may have
♂ Maintaining constant communication with customers to keep them updated with promotions and special events that the company organizes.
♂ Sending weekly e-mail to arriving customers to be aware of their special needs.
♂ Planning different reports and presentations for the directors of the company
Jul 2002- Dec 2007 Customer Service Agent
American Airlines, Inc
♂ Checking passengers in for their trips in a friendly and efficient manner
♂ Boarding flights in the most timely fashion, at the same making each passenger feel happy to travel with the airline
♂ Assisting passengers with delayed bags trying to make them feel as least inconvenienced as possible.
♂ Taking care of the accounting department from all sales performed by agents
♂ Helping passengers when flights were delayed or cancelled with misconnections and aware how these situations affect our customers.
Mar 1998 每 Dec 2000 Code Share Coordinator
♂ Coordinate flight schedules with the companies members of the alliance.
♂ Research and analyze new markets to be included in the alliance.
♂ Occupancy factor analysis
♂ Close relation with other companies that taught me new ways to solve problems and diverse working procedures
Jan 1997 每 Dec 1998 Charter Flight Responsible
♂ Planning Charter flights for diverse national and international companies
♂ Extensive interaction with sales department Visit clients to agree schedules, fares and travel dates. Negotiation of special prices as good customer service